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New HSBC Life UK Protection Adviser Support Contact Information
As part of our commitment to providing better service, we now have a dedicated Protection Adviser Support team ready to assist you.
Effective immediately, please use the contact details below to reach our team:
New Phone Number: 0345 587 3877
New Email Address: protectionteam@hsbc.com
If you are calling via the phone number, once connected, you will be able to choose from two options:
Option 1 - For help with all registration, pre-sales underwriting tool, applications in progress, product information, underwriting, commission, direct debit status and payment history, early warning sign queries or system support.
Option 2 - For help with amendments such as setting-up a new direct debit instruction or a reinstatement, policy cancellation, or a change to client details.
Some common enquiries our team will support with are:
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Can you please help me register to use HSBC Access?
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Can you give me information on when my commission will be paid?
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Why has my application referred? Why has my application been declined?
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When will my client's direct debit be taken?
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What is HSBC's smoker definition?
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Do you cover specific medical conditions?
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When has my client booked their medical screening appointment for?
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Would you offer cover for a specific occupation?
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If you have any questions or need assistance, please do not hesitate to get in touch with us via the new contact details.
Thank you for your continued support.
Join our weekly webinar to find out about our protection proposition.
Best regards
HSBC Life UK Protection Team
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